Product Support Specialist

United States·ColumbusRemoteFull-Timemid

Customer SupportProduct Support Specialist

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Quick Summary

Overview

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations,

Technical Tools

Customer SupportProduct Support Specialist

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Product Support Specialist is responsible for analyzing Implementation and Integration requests to support the implementation and Operations departments as new clients and products are onboarded/integrated into EnableComp Systems. Diagnose and report product related issues to support our operations staff.

Work Collaboratively with Implementation team and Operations on implementing new clients into EnableComp Systems (Enforcer/ETL/Supplemental Files, etc.).

Provide support to Operations staff on product related issues.

Collaborate with internal teams to identify and/or resolve product issues.

Maintain department SLAs on ticket response time.

Perform research and analysis within various vendor portals on claim submission behavior

Assist with testing on Product team enhancements and deployments

Support Account management staff with client research.

Monitors on-going changes for data improvements.

Use of independent judgement and discretion as it relates to responsibilities detailed above.

Other duties as required

Bachelor’s Degree preferred.

Familiar with claims and IT systems.

Equivalent combination of education and experience will be considered.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).

Regular and predictable attendance.

Proven experience writing business requirements and/or creating business rule specifications.

Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully.

Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff.

Highly organized and possesses excellent communication skills.

Superior analytical and problem-solving skills.

Must be able to remain in stationary position 50% of the time.

Occasionally moves about inside the office to access office equipment, etc.

Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone, and computer.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it! Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations