AI Product Support Specialist

United States·Lehimid

Customer SupportProduct Support Specialist

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Quick Summary

Key Responsibilities

Assist Podium customers with how-to questions and troubleshooting Provide timely and accurate solutions through chat, email, phone,

Technical Tools

Customer SupportProduct Support Specialist

At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

Join our Product Support team as an AI Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do.

Responsibilities

~1 min read

→Assist Podium customers with how-to questions and troubleshooting
→Provide timely and accurate solutions through chat, email, phone, and Podium tools
→Deliver a "human-first" experience
→Become an expert in Podium products, both technically and in customer use cases
→Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
→Collaborate with peer teams to provide a seamless customer experience

1+ years of experience providing support for multiple online software or SaaS products and/or IT experience
Strong problem-solving abilities with a proactive and positive attitude.
Excellent verbal and written communication skills.
Ability to handle multiple tasks simultaneously and work under pressure.
The ability to balance working independently and through ambiguity while contributing to a strong team environment
You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business