Customer Support Engineer

Engineering Industries eXcellence is looking for a Customer Support Engineer (100% remote/WFH) to join our innovative team!

Movilitas.Cloud is a growing innovator in delivering track and trace solutions for the life science industry. Our state-of-the-art cloud technology platform delivers specific applications for the pharmaceutical industry, but will be extended to different environments within the supply chain network.

Growing rapidly since our start in 2018, we are backed up by our corporate company, which helps us accelerate our further investment in our platform and expand our client base across the world.

Given the fact that we have customers in Europe, the USA, and the Middle East, our support team should be on standby 24/7. So, we expect some flexibility in working hours.

Besides automated tests for all our developments, we also need to perform manual testing of new developments. We believe a Customer Support Engineer can also be involved in this process, because they will learn the future software extensions.

You will be part of a small but experienced team of Customer Support Engineers who work on keeping our customers happy by solving issues and answering questions by phone, mail, chat, or through our ticketing system.

Because of the large interest in cloud applications, we are looking for a dedicated Customer Support Engineer who loves helping people and analyzing problems.

Requirements for Movilitas.Cloud Customer Support Engineer:

• Knowledge of JavaScript (ES2016 and beyond)

• Knowledge of NodeJS + MongoDB

• Analytical Skills

• Good knowledge of the English language

A great bonus if you know or have some experience in:

• Angular, Typescript, or Ionic

• Medical supply chains

• GS1 standards for identification/traceability

• GS1 EPCIS

• FreshDesk

• FreshChat

• FreshCaller

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