Customer Success Manager - SMB

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.

• Identify EHS requirements for the industry
• Provide EHS compliance tools to companies
• Advise companies in developing and implementing corporate EHS strategies

Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com

As part of our highly dynamic team, we offer:

• A competitive salary package & benefits with a flexible home-working policy
• Work/life balance and a fast-paced and driven environment
• Accountability and pride for your projects

The Customer Success Manager- SMB retains business with our small to mid-size clients. They are responsible for achieving retention metrics by owning the renewal lifecycle of clients in their book of business. They represent the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring customers’ needs and expectations are met.

• →Manage and own contract renewals:
  • →Owning and negotiating contract renewals and addenda.
  • →Ensuring strong gross revenue retention (GRR) metrics across clients
• →Foster customer loyalty and satisfaction:
  • →Ensuring client’s realize value from their products and services
  • →Acting as a central point of contact for Enhesa’s customer base.
  • →Capturing, reporting and acting on customer feedback.
• →Maintain accurate client and contract data:
  • →Utilize CRM software appropriately
  • →Ensure contracts are fully executed and documented
• →Proactively assessing, clarifying, and validating customer needs on an ongoing basis:
  • →Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to customers.
  • →Uncovering roadblocks and delivering strong account guidance.
• →Onboarding clients:
  • →Being responsible for the onboarding of clients to Enhesa services.
  • →Providing product training and enablment

• Bachelor’s degree preffered
• 1-2 years of demonstrated experience with account management, customer success manager, or renewals management in a SaaS environment
• Solid customer relationship management (CRM) skills.
• High levels of professionalism, interpersonal skills and personal drive.
• Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.
• Fluency in English. Other languages are an asset.

Rate:  $120 to $152 per day (depending on experience) 

Bonus:  $18,000 is the full OTE, this would be split into 4 quarterly payments of $4,500 and would be based on performance against quota.

Working Hours: Required to work 40 hours per week on US EST