Hardware Technician

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion

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As a Senior Hardware Tech at Ensono, you will serve as a technical leader and escalation point for complex hardware operations within mission-critical data center environments. Building on advanced expertise in raised-floor data center operations, you will lead server implementation and decommissioning projects, troubleshoot complex hardware failures, and mentor junior technicians in best practices. You'll take ownership of intricate rack and stack operations, manage multi-site data center infrastructure remotely, and ensure seamless coordination with vendor partners and remote support teams. Your deep knowledge of legacy and modern technologies—from mainframe systems to current network infrastructure—combined with your ability to analyze root causes and implement preventative measures, will directly safeguard the reliability of our clients' technology operations and enable them to Do Great Things.

• Lead complex hardware installation, troubleshooting, and repair activities for servers, network devices, and mainframe equipment in secure, raised-floor data center environments

• Serve as technical escalation point for hardware failures and unique situations requiring advanced troubleshooting expertise

• Design and update raised floor plans and cabinet layouts to optimize power, cooling, and connectivity for business growth

• Manage remote data center operations through customer portals and coordinate effectively with local hands-and-feet support teams

• Mentor and provide guidance to associate-level hardware technicians on proper installation techniques, troubleshooting methodologies, and industry best practices

• Perform root cause analysis on recurring hardware issues and implement preventative measures to reduce future problems

• Maintain comprehensive documentation of hardware configurations, connectivity, and problem resolution in ticketing systems

• Lead 3rd party vendor activities and ensure SLA compliance for hardware maintenance

• Verify and validate power connections, status lights, cable installations, and labeling standards across all data center equipment

• Execute seamless shift handoffs by transferring ownership of ongoing projects, requests, and incidents through detailed verbal and written documentation

• Travel to local data centers to provide on-site technical support and leadership when needed

• Apply proficient working knowledge of raised floor management, fiber and copper cabling, power and cooling specifications, and redundant infrastructure systems

• Support mainframe (AS/400, S/390), UNIX, Windows, and modern cloud infrastructure installations and operations

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

• 5+ years of data center hardware experience with demonstrated technical leadership

• Advanced knowledge of cable installation, fiber and copper technologies, and structured cabling standards

• Extensive hands-on experience with computer hardware internals, server components, and network equipment

• Proficiency with mainframe installations and terminology (AS/400, S/390)

• Proven ability to troubleshoot complex hardware failures and perform root cause analysis

• Expert understanding of raised floor management in medium to large-scale data center environments

• Knowledge of industry best practices for data center operations, including redundant power systems, environmental controls, and security systems

• Strong proficiency in computer equipment specifications for power and cooling needs

• Excellent communication skills with ability to mentor junior staff and coordinate with vendors

• Ability to work independently with minimal supervision and lead technical projects

• Physical ability to lift 50lbs and work in raised-floor environments

• High school diploma or equivalent required

• Associate's degree in Computer Science, Information Technology, or related field

• A+, Network+, Server+, or CCNA certifications

• Experience with Production control activities, Network Operations Center (NOC), or Service Desk operations

• Working knowledge of multiple operating systems including UNIX, Linux, Windows Server, and legacy mainframe platforms

• Experience managing remote data centers and coordinating distributed support teams

• ITIL Foundation certification or equivalent service management knowledge

• Experience with DCIM (Data Center Infrastructure Management) tools

• Knowledge of virtualization technologies (VMware, Hyper-V) and cloud infrastructure (AWS, Azure, Google Cloud)

• Previous experience training or mentoring junior technical staff

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.