Entrata2mo ago

USD 55800–88100/yr

Manager, Support

United States·LehiFull-Timemid

OtherSupport

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Technical Tools

customer-supportsaas

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Manager of Technical Support is responsible for leading a team of front-line technical professionals providing advanced technical assistance for a suite of software products. This role manages team operations and performance, ensuring consistent, high-quality service to customers while collaborating cross-functionally to enhance support delivery. The manager drives continuous improvement efforts in processes and team capabilities to optimize customer outcomes and technical resolution efficiency.

**This is a hybrid position based out of Lehi, UT**

Leads a team delivering technical support for complex software solutions, ensuring efficient operations and customer satisfaction

Engages regularly with team members through structured meetings and coaching sessions to align performance with organizational goals

Oversees scheduling, task management, and team workload balancing to support business priorities and service level objectives

Drives improvements in team processes, operational metrics, and customer satisfaction by leveraging data and feedback

Serves as an escalation point for high-impact customer issues and manages timely resolution

Collaborates with other departments to streamline processes and improve inter-team communication

Recruits, hires, and manages team performance, including development and disciplinary actions

Facilitates onboarding and training to drive employee engagement and long-term retention

Leads special projects as assigned by department leadership, ensuring timely and high-quality execution

Manage and oversee technical support team operations and staffing

Resolve escalated customer issues while maintaining high service quality

Analyze team performance using operational data and customer feedback

Ensure successful execution of departmental objectives and priorities

Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently

Maintain professional interaction with internal and external stakeholders

Ability to work in a fast-paced and high-stress environment

Strong leadership and interpersonal skills with a proven ability to manage high-performing teams

Demonstrated success in customer support roles within a SaaS or software environment

Excellent analytical and problem-solving skills with attention to detail

Effective communicator capable of presenting complex technical information clearly

Ability to manage multiple tasks in a fast-paced environment with competing priorities

3+ years of experience in customer support roles within a SaaS or software company

2+ years of experience managing technical support or similar teams

6+ years in a technology-related field or technical support position

AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Location & Eligibility

Where is the job

Lehi, United States

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listing Details

Posted: February 25, 2026
First seen: April 29, 2026
Last seen: May 11, 2026

Posting Health

Days active: 7
Repost count: 0
Trust Level: 44%
Scored at: May 7, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Entrata

lever

Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.

Employees

3k+

Founded

2003

Domain

entrata.com

Jobs

View 29 jobs

View company profile

Salary

USD 55800–88100

per year