Entrata5mo ago

Mgr, India Contact Center

PuneFull-Timemid

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Quick Summary

Overview

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system,

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Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Manager of the Property Operations Call Center (Leasing Center) – India plays a key role in supporting the success of Entrata’s Leasing Center department. This position is responsible for supervising front-line leaders and operational team members, and providing daily guidance to achieve performance goals. A successful candidate will work closely with the U.S. Leasing Center leadership team to ensure consistent processes, high-quality service delivery, and effective communication across all regions. This role is internally focused and does not include direct client interaction.

Supervise a team of 5-7 Leasing Center Leaders

Provide direction and support to employees in alignment with established policies and management guidance.

Assist with recruiting and hiring new team members for the Leasing Center India team.

Exercise sound judgment and interpretation to help define and apply procedures and policies appropriately.

Collaborate with U.S.-based leaders and cross-functional support departments to resolve escalations and ensure smooth operations.

Analyze data and key performance indicators to identify trends, address issues, and implement effective solutions.

Conduct regular one-on-one and team meetings to ensure communication, alignment, and performance accountability.

Support the training and development of Supervisors, including participation in monthly and annual performance reviews.

Partner with leadership to track key performance metrics and create improvement plans where needed.

Demonstrate and actively promote Entrata’s core values, setting a consistent example of professionalism and excellence.

Motivate and guide team members to achieve departmental and company goals.

Depending on business needs, may assist with handling back-to-back calls during the shift to support service levels.

Total 8+ years of relevant experience.

3+ years of experience in a Supervisor or Manager role.

Proven ability to complete projects and tasks accurately and on time.

Reliable, flexible, and available to work varied hours, including weekends and holidays, as business needs require.

Excellent written and verbal communication skills.

Strong English proficiency:

Speaks clear, natural English that is easy to understand.

Explains information simply, confidently, and in a professional tone.

Writes concise, accurate notes with proper spelling, grammar, and punctuation.

Quickly reads, understands, and applies information such as property details, notes, and policies.

Excellent interpersonal skills with the ability to build trust and work effectively with diverse teams.

Knowledge of financial and budgetary principles.

Self-motivated with strong decision-making and problem-solving abilities.

Able to collaborate effectively in a team-oriented environment.

Knowledge of Google Workspace (Gmail, Sheets, Docs, Slides, and Drive).

Experience managing teams in a contact center service environment.

Familiarity with Entrata software or similar property management platforms.

Experience working with customers, particularly within software or call center operations.

Bachelor’s degree in Business, Communications, or a related field.

Listing Details

Posted: November 6, 2025
First seen: March 31, 2026
Last seen: April 26, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 31%
Scored at: April 26, 2026

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Entrata

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Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.

Employees

3k+

Founded

2003

Domain

Jobs

External application · ~5 min on Entrata's site

Please let Entrata know you found this job on Jobera.