Front Office Manager

 Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards.

• Observes performance and encourages improvement.
• Assists in interviews and selection, trains, supervise, evaluates, counsels, and administers disciplinary procedures for front office staff.
• Monitors lobby and parking lot traffic and makes staffing adjustments as required.
• Monitors special requests and oversees rate changes and room moves.
• Works closely with Housekeeping to ensure daily services and turn of rooms is done efficiently. As well as follow up on any guest request items and lost and found.
• Resolves Guest concerns, and implements resolutions by using discretion and judgment.
• Review daily business levels, anticipate critical situations and assist in planning effective solutions to best expedite these situations.
• Inspect grooming and attire of staff; rectify all deficiencies.
• Constantly monitor staff performance and ensure that all procedures are carried out according to departmental standards.
• Monitor staff’s interaction with Guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Observe Guest reactions and confer frequently with staff to ensure Guest satisfaction.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests.
• Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities, events and outlets.
• Adhere to hotel requirements for Guest/employee accidents or injuries.
• Exhibit a friendly, helpful and courteous manner when dealing with Guests or fellow employees.

Front desk manager must be able to stand for long periods of time.  A front desk manager must be able to lift or push up to 50 pounds on occasion.

Working Environment:

Front desks, Parking area, and lobby areas.