Eqbank19d ago

Associate Manager, Renewals Administration

Toronto,TorontoFull Timemid

OtherManagerAssociate

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Quick Summary

Overview

Join a Challenger Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

Technical Tools

OtherManagerAssociate

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Associate Manager, Renewals Administration is responsible for managing a team of Renewals Administrators that facilitate rapid renewals administration through preparation of renewal documents and processing loan renewals while ensuring high accuracy and adherence to the Bank’s established policies and procedures.

Oversee the day-to-day operations and provide leadership to the Renewals Administration team.

Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.

Follow up on staff deficiencies and close all gaps.

Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.

Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.

Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.

Post-secondary education or equivalent experience financial service industry.

Minimum of 3 years’ financial services operations experience.

Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.

Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.

Ability to handle high-pressure situations with tight deadlines.

Excellent oral/written communication, relationship management, and time management skills.

Strong leadership, staff development, and conflict resolution skills.

Able to perform well in a high volume, high intensity environment.

Proficient computer skills including MS Office/

Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.