Business Analyst, Intern

Canada·TorontoStudententry

OtherBusiness Analyst Intern

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Quick Summary

Overview

Join a Challenger Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

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OtherBusiness Analyst Intern

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The purpose of the role

Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.

Day-to-day Responsibilities

Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives

Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts

Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams

Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience

Product & Solution Design

Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams

Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials

Delivery Support 

Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives

Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery

Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs

Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership

Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field

Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders

Familiarity with agile delivery practices and tools such as Jira and Confluence

Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials

Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices

Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset

Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment

Interest in digital product delivery, customer experience, and continuous improvement

Self-starter who can take a concept and help drive it from discovery through delivery support

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!