Defaults Administrator

Accurately prepare various types of mortgage statements for loans in arrears for both residential and commercial mortgages/line of credits within specified timeline for accounts under mortgage enforcement. 

Post a variety of financial transactions, including incoming and outgoing payments, in a timely and accurate manner, which may involve multiple systems. 

Accurately identify shortfalls and refunds in conjunction with receipt of up to date/payout funds and notify Default Officers/Specialists in a timely manner. 

Ensure storage of all relevant documents in appropriate system(s). 

Ensure all financial transaction involving a third party in default are accurate and completed in a timely manner. 

Prepare and review discharge documents, provide to management for execution, and send the package to appropriate solicitor. 

Update loan status, Risk Code, and BCAR weightings on appropriate system(s) as required based on specific timelines.  

Update watch list for loans that are up to date or back in arrears. 

Liaise daily with a variety of internal departments to address any unique ad hoc issues that may arise and seek timely resolution. 

Understand and follow departmental policies, guidelines, and procedures.  

Complete tasks assigned at the request of Management. 

Review and investigate any balances in Sundry for files in Default and Recovery. 

Gather data and accurately prepare assigned departmental reports as scheduled. 

Degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry. 

In depth knowledge and understanding of company’s payments processes and policies. 

Strong math and analytical skills. 

Strong attention to detail. 

Ability to meet tight deadlines. 

Ability to balance multiple priorities simultaneously. 

Strong organization skills. 

Superior customer service skills. 

Team-oriented. 

Ability to solve problems and propose solutions. 

Knowledge of various software including MS outlook, Word, with intermediate excel skills being a must. 

Self-motivated with the ability to work with very little or no supervision.