Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
About Us
EQB Inc. (TSX: EQB) is a leading Canadian financial services company with approximately $150 billion in combined assets under management and administration. It is the parent company of Equitable Bank, the country's seventh largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
Our purpose is to remake banking so every Canadian gets ahead, every day. Since 1970, we have built thoughtful financial solutions that serve nearly 4 million customers, turning everyday moments into meaningful progress. As the exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program – one of Canada’s largest loyalty programs with more than 18 million members – EQ Bank’s financial solutions are deeply embedded into the daily lives of Canadians.
We provide personal and commercial banking services to Canadian households and businesses through everyday banking, tailored lending and connected payments, while fueling competition and choice in Canadian banking. Through our subsidiaries, we also offer home and auto insurance, estate and trust services, credit union solutions and alternative asset management.
Purpose of the Job
The Senior Vice President, Personal Lending is accountable for the overall strategy, growth, profitability, and performance of EQ Bank’s Personal Lending business, with full P&L ownership and end-to-end accountability for product performance, portfolio growth, and customer outcomes. The role oversees product strategy, product development, distribution, and business performance management across the Personal Lending portfolio.
As a key member of the Personal Banking Leadership Team, the incumbent is responsible for driving sustainable growth in existing lending products while identifying, developing, and launching new lending solutions beyond traditional mortgage offerings. This includes expanding EQ Bank’s lending portfolio through innovative products, new customer segments, and adjacent lending opportunities that support long-term growth and diversification. Working closely with Product, Sales, Credit, Risk, Operations, Finance, and Technology leaders, the role ensures the successful delivery of market-leading solutions, exceptional customer experiences, and profitable business growth.
Develop and execute the strategic vision and long-term growth agenda for the Personal Lending business.
Own business performance including portfolio growth, margin optimization, market share, productivity, customer outcomes, and profitability.
Identify emerging market trends, competitive threats, and growth opportunities and translate insights into actionable business strategies.
Provide thought leadership and strategic recommendations to the EVP, Personal Banking and Executive Leadership Team.
Lead the national mortgage sales strategy and broker channel performance.
Establish sales objectives, performance metrics, and growth plans aligned to business objectives.
Strengthen relationships with mortgage brokers, strategic partners, and industry stakeholders.
Drive market share growth through effective sales execution and distribution channel optimization.
Provide executive leadership to the SFR Credit function.
Partner with Enterprise Risk Management to ensure lending growth remains aligned with approved risk appetite.
Oversee lending policy effectiveness, portfolio quality trends, and credit performance.
Ensure appropriate governance, controls, and escalation frameworks are maintained across the lending business.
Lead the Personal Lending product strategy including the development, business casing, and launch of new products that complement the current portfolio and enhance the client experience aligned to our long term strategy.
Oversee product design, pricing strategy, value proposition development, and lifecycle management.
Identify market opportunities and emerging customer needs to support future product innovation.
Ensure product decisions balance growth, profitability, customer experience, and risk considerations.
Oversee mortgage fulfilment, servicing and operational support functions.
Sponsor initiatives focused on operational effectiveness, technology enablement, automation, and process improvement.
Monitor business performance.
Adjust strategies to meet changing market condition.
Lead enterprise lending initiatives and strategic priorities.
Drive business planning, forecasting, portfolio optimization, and transformation programs.
Drive EtoE operational improvements leveraging modern tools and technology including the use of automation, AI, and agentic solutions.
Sponsor initiatives focused on operational effectiveness, technology enablement, automation, and process improvement.
Monitor business performance and adjust strategies to meet changing market conditions.
Lead and develop a team of senior leaders responsible for Credit, Sales, Product, Strategy, and Learning.
Build leadership succession, organizational capability, and talent pipelines.
Promote a culture consistent with EQ Bank's values of Performance, Care, and Results.
Drive employee engagement and organizational effectiveness initiatives.
Lead and develop a team of senior leaders responsible for Credit, Sales, Product, Strategy, and Learning.
Build leadership succession, organizational capability, and talent pipelines.
Promote a culture consistent with EQ Bank's values of Performance, Care, and Results.
Drive employee engagement and organizational effectiveness initiatives.
Undergraduate degree in Business Administration, Commerce, Finance, Economics, or a related discipline.
15+ years of progressive experience within financial services, banking, mortgage lending, or consumer lending environments.
10+ years of executive leadership experience managing large-scale lending, sales, underwriting, operations, or portfolio management functions.
10+ years of people leadership experience leading senior leaders and large organizational teams.
Master's degree (MBA or equivalent).
Professional designations such as CFA, CPA, FRM, or equivalent.
Executive leadership development certification.
Technical Knowledge
Advanced knowledge of residential mortgage lending, underwriting, servicing, and portfolio management.
Advanced knowledge of banking regulations and regulatory requirements.
Advanced understanding of credit risk management principles and practices.
Advanced financial acumen and business management capabilities.
Strong understanding of sales management and distribution channel strategy.
Advanced knowledge of lending operations and process optimization.
Advanced knowledge of modern and emerging lending-specific technology and applications including AI and agentic-focused solutions.
Strong understanding of technology-enabled transformation initiatives.
Leadership Skills
Executive leadership and organizational effectiveness.
Strategic thinking and long-term business planning.
Talent development and succession management.
Change leadership and organizational transformation.
Stakeholder management and executive influencing.
Communication Skills
Very complex communication skills required.
Regular interaction with executive leadership, regulators, industry leaders, strategic partners, and external stakeholders.
Presenting recommendations and business strategies to executive committees.
Negotiating and influencing decisions with senior internal and external stakeholders.
Representing the Bank publicly through industry events and strategic forums.
Develop and execute strategic plans that balance growth, profitability, customer outcomes, and risk management objectives.
Solve complex business problems involving market conditions, regulatory requirements, customer expectations, operational effectiveness, and competitive pressures.
Interpret economic trends and lending market conditions to make strategic recommendations.
Lead transformation initiatives involving multiple business units, technologies, and stakeholders.
Evaluate large volumes of business, financial, customer, market, and operational data to make informed decisions.
Address emerging issues that may impact lending growth, portfolio quality, customer experience, or operational effectiveness.
Provide leadership during periods of significant market, regulatory, or organizational change.
Make strategic decisions that influence the long-term performance and direction of the Personal Lending business.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
Canada·TorontoFull Time
Axon