Land Owner Relations Manager

• The Landowner Relations Manager is responsible for leading the day-to-day operations and performance of the Landowner Relations team, ensuring landowner inquiries are handled accurately, consistently, and timely within a high-volume service environment.
• The role provides leadership, coaching, and performance management while balancing productivity, quality, responsiveness, and the overall landowner experience.
• The Landowner Relations Manager oversees case and task execution, workload and capacity, quality standards, and adherence to established Landowner Relations processes within a digital case management environment.
• This position partners with internal teams to coordinate resolution of landowner inquiries, including complex or escalated matters, and identify operational gaps and opportunities for improvement.
• This role supports the continued evolution of Landowner Relations through improvements to processes, technology, reporting, automation, and digital capabilities that enhance operational efficiency and the landowner experience.

• →Team Leadership & Performance Management
• →Operational Execution & Case Management
• →Quality & Landowner Experience
• →Workload, Capacity, and Performance Management
• →Cross-Functional Partnership
• →Process & Program Improvement

• Bachelor’s degree is preferred. Equivalent combination of education and relevant experience may be considered.
• 3+ years of relevant experience in Owner/Landowner Relations, Land, Customer Service, Case Management, or related field.
• Prior leadership, supervisory, team-lead, coaching, or demonstrated informal leadership experience.
• Strong customer service, communication, problem-solving, and organizational skills with the ability to effectively manage multiple priorities.
• Ability to work effectively in a fast-paced, high-volume, digitally enabled customer service or case management environment.
• Sound judgment and decision-making skills with the ability to prioritize competing operational and landowner needs.

• Oil and Gas Industry experience.
• Experience managing operational performance through metrics, reporting, workload management, and service expectations.
• Experience with Salesforce or comparable case management/CRM platform.
• Experience supporting process improvement, technology enhancements, automation, change management and adoption, or other operational initiatives.

Remote work is being considered for this role excluding the following states:  California, Connecticut, Delaware, Illinois, Indiana, Louisiana, Massachusetts, Michigan, New Jersey, New York, and Tennessee unless willing to relocate.