Senior Business Analyst, Professional Services

• Own product implementation workstreams for new clients, including planning, requirements, delivery tracking, readiness and issue resolution.
• Lead client discussions to understand operating models, workflow requirements, integration needs and implementation priorities.
• Translate complex client requirements into clear functional specifications, process flows, data mappings, user stories, acceptance criteria and delivery decisions.
• Partner with Product teams to confirm expected platform behaviour, clarify roadmap dependencies and align client needs with product capability.
• Work closely with Engineering and QA so that requirements, acceptance criteria, test scenarios and data validation needs are understood before delivery.
• Analyse client trading, post-trade, settlement, collateral, billing, regulatory or books and records workflows to identify dependencies, risks and implementation considerations.
• Use SQL and data analysis techniques to investigate, validate and explain implementation data issues where required.
• Support implementation testing by reviewing test coverage, validating outputs, tracking defects and coordinating resolution across teams.
• Maintain clear project visibility across actions, risks, dependencies, decisions, milestones and stakeholder updates.
• Communicate progress, blockers and implementation risks to internal and client stakeholders in a timely and practical way.
• Contribute to Agile delivery ceremonies, including sprint planning, backlog refinement and stand-ups, using tools such as Jira.
• Improve Professional Services delivery standards by contributing to implementation templates, documentation quality and repeatable delivery processes.

What we’re looking for

• 7+ years’ experience in business analysis, product implementation, Professional Services delivery, client onboarding, software delivery or a comparable role, within financial services technology or capital markets.
• Practical experience owning client-facing technology implementation or onboarding workstreams.
• Strong understanding of capital markets, securities finance, securities lending, post-trade, collateral, settlement, regulatory reporting, billing or books and records workflows.
• Experience gathering, analysing and documenting complex business requirements, functional specifications, process flows, user stories, acceptance criteria and implementation decisions.
• Working knowledge of systems integrations and data mapping, including how data moves between client systems, vendor platforms and internal applications.
• Ability to use SQL to query, investigate or validate data as part of implementation, integration or testing activity.
• Experience partnering with Product, Engineering and QA teams to clarify requirements, review delivery outputs and resolve implementation issues.
• Familiarity with Agile delivery methods and tools such as Jira for backlog management, story tracking and delivery visibility.
• Strong project tracking skills, with the ability to organise milestones, actions, risks, dependencies and stakeholder updates across multiple workstreams.
• Clear written and verbal communication skills, with the ability to explain requirements, risks and trade-offs to technical and non-technical audiences.
• Sound judgement, ownership and a practical client-focused approach to keeping complex delivery work moving.

• Be recognised for your contribution through a discretionary annual cash bonus, linked to individual and company performance.
• Work flexibly with up to 100 remote working days per calendar year.
• Take time to recharge with generous annual leave, plus public holidays.
• Access comprehensive health insurance for you and your dependents from your first day.
• Receive personal accident insurance from the start of your employment.
• Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.
• If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.