Director of Service

JOB DESCRIPTION

Erling is seeking an experienced and driven Director of Service to lead and grow our Fuel/EV Service, Regulatory Compliance, and Car Wash Service divisions. This leadership role is responsible for developing high-performing teams, delivering exceptional customer service, driving operational excellence, and ensuring the financial success of multiple service business units.

The Director of Service will play a critical role in advancing Erling's mission by leading service operations across Texas, supporting our technicians in the field, building strong customer relationships, and driving profitable growth. This role requires a hands-on leader who is equally comfortable coaching front line employees, engaging with key customer stakeholders, and making strategic business decisions. This role will report directly to our VP of Sales & Service. 

WHO WE ARE

Erling is a family-owned company dedicated to delivering exceptional service solutions to our customers. Our focus is on equipping, building, repairing, and maintaining retail facilities for operators of convenience stores and related types of business. Our core expertise is with fuel systems however we are expanding our offerings to provide a broad range of equipment, installation, repairs, and maintenance of the mechanical systems in these facilities. Our market is roughly the eastern half of Texas. We have delivered double-digit annual revenue growth for over fifteen years and expect that to continue going forward. We are privately held.

We attract and retain people who had the following traits before joining our company: they are inherently hard working, they are hands-on get involved people, they pay attention to details and focus on doing the job right, they are constantly thinking about how to improve their work, they display good manners and know how to get along with other people. We operate in an “earned trust” work environment, which is to say we trust employees and expect they will deliver excellent results with minimal supervision. We are data driven and primarily utilize data to improve our performance. We have recently completed a new corporate office in Hutto, TX to accommodate future growth.

A PREVIEW OF YOUR DAY TO DAY

• Recruit, mentor, and retain top talent while fostering a culture of accountability, safety, teamwork, and continuous improvement.
• Ensure consistent delivery of high-quality service across Fuel & EV Service, Regulatory Compliance, and Car Wash Service operations.
• Establish and monitor key performance indicators (KPIs) related to service quality, customer satisfaction, safety, productivity, and profitability.
• Drive continuous improvement initiatives that enhance efficiency, responsiveness, and customer experience.
• Partner with field teams to solve operational challenges and remove barriers to success.
• Own and manage the profit and loss performance of the service organization.
• Identify opportunities for revenue growth, margin improvement, and operational efficiencies.
• Monitor financial performance and implement corrective actions as needed to achieve business objectives.
• Build and maintain strong relationships with customers ranging from field-level contacts to senior executive stakeholders.
• Serve as a trusted advisor and escalation point for key customer accounts.
• Ensure service commitments are consistently met while identifying opportunities to expand customer partnerships.
• Represent Erling with professionalism and integrity in all customer interactions.
• Collaborate with executive leadership to establish strategic priorities and growth initiatives.
• Evaluate market trends, customer needs, and competitive dynamics to identify opportunities for growth.
• Champion a strong safety culture across all service operations.
• Ensure compliance with applicable regulatory requirements, industry standards, and company policies.
• Promote operational discipline and risk management throughout the organization.
  

WHAT YOU WILL NEED TO SUCCEED

• Leader first, manager second.
• High-energy, self-motivated, and committed to achieving results.
• Willing to work the hours necessary to support customers, employees, and business objectives.
• Comfortable traveling regularly throughout Texas to support field operations and regional offices.
• Strong business acumen and financial literacy.
• Excellent communication and relationship-building skills.
• Ability to connect equally well with field technicians, supervisors, customer site personnel, and executive leadership teams.

TOP REASONS WHY EMPLOYEES RECOMMEND ERLING

• Great culture with a close-knit team
• Work where your performance makes a real difference
• Opportunity for career and personal development
• Be part of a fast-paced growth company
• Competitive salary and benefits
• New Corporate office in Hutto/Round Rock market

QUALIFICATIONS

• Proven success leading and developing service organizations, technical teams, or commercial service operations.
• Demonstrated leadership experience with a track record of building successful teams and developing future leaders.
• Prior P&L responsibility with measurable business results.
• Strong understanding of service delivery, operational performance, and customer satisfaction.
• Experience leading field-based service organizations with multiple locations or territories.
• Ability to work with a CRM, ERP, as well as understand Microsoft Office software.
• Ability to balance strategic leadership with hands-on operational involvement.

• Must pass a background check and drug screen prior to employment