Chatbot Developer (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our solution is at the forefront of emerging technologies, especially AI. We develop chatbots for Erste Bank’s banking application, George, as well as internal chatbots and agents. 

You will be responsible for developing, maintaining and operating customers- or employees-oriented chatbots and agents and you should be ready to learn new technologies. 

• Contribute to the full lifecycle of conversational AI solutions across a variety of enterprise use cases - from prototyping and development to testing, deployment, and continuous optimization

• Collaborate closely with business stakeholders, business analysts, and designers to define use cases, refine requirements, and continuously

• improve chatbot experiences

• Stay up-to-date with the latest technologies and best practices in Chatbots development

• Ensure high-quality, scalable, and reusable solutions by following internally standardized development processes and best practices

• Monitor chatbot performance using logging, tracing, and analytics tools, and proactively identify and resolve issues

• Support incident handling, debugging, and continuous improvement of existing conversational AI applications

• Ensure compliance with security, governance, and regulatory requirements throughout the development lifecycle

• Master’s (preferred) or bachelor's degree in computer science or a related field 

• Active working experience in the past few years in at least one of the following programming languages: Javascript, Python, Java 

• Experience in SQL or UX design is a plus 

• Proven recent active experience with cloud architecture, containerization (Docker), and Kubernetes 

• Communication and collaboration skills 

• Very good knowledge of English 

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2800,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.