TMO Expansion - Senior Qualtrics CX & Insights Specialist

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Escalent is seeking a Senior Qualtrics CX & Insights Specialist to join our Consumer / Telecom team. This is a senior individual-contributor role that sits at the intersection of enterprise Qualtrics platform management, market research delivery, and client-facing insights. It is a distinctly broader and more technical position than a traditional Qualtrics specialist role, requiring both deep platform expertise and the consultative mindset needed to partner directly with client business analysts and cross-functional stakeholders.

The successful candidate will own the end-to-end Qualtrics experience across survey programming, interactive dashboard development, platform governance, and enterprise integrations. They will translate complex quantitative research outputs into clear, decision-ready dashboards — while also ensuring the underlying platform architecture is scalable, well-governed, and integrated with enterprise systems such as Salesforce, Snowflake, and Databricks.

This role requires someone who can operate independently on ambiguous technical challenges, assess feasibility across interconnected systems, and communicate clearly across business, technical, data, and privacy teams.