Client Experience Specialist

• Demonstrate excellent customer service and communication skills
• Display compassion and patience toward clients
• Answer incoming phone calls from clients, veterinarians, and employees
• Greet clients and pets upon arrival
• Handle emergency situations efficiently and calmly
• Present billing estimates to clients and collect payment for bills
• Admit and discharge animal patients
• Provide regular updates to clients regarding the status of their pet and/or wait time
• Document phone conversations in the electronic system
• Maintain and file patient records and complete all necessary paperwork
• Enter patient information into the company electronic system
• Maintain cleanliness of the facility, including sweeping, mopping, and wiping down surfaces
• Complete other tasks assigned by your supervisor
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

• High School Diploma or GED
• One year of experience as a Client Administrator, Receptionist, or in a customer service related job
• Computer proficiency
• Ability to multitask
• A collaborative mindset and commitment to exceptional patient care

Preferred:

• Familiarity with popular breeds of dogs and cats
• Knowledge of veterinary medical terms
• Education or experience in the veterinary field
• Ability to work various shifts, including all major holidays

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.