Veterinary Client Care Coordinator

• →Lead estimate creation and treatment plan presentation to clients
• →Clearly communicate the value of recommended services and help clients understand treatment options
• →Review final invoices with clients prior to discharge
• →Maintain up-to-date awareness of patient needs, status, treatment plans, and progress
• →Monitor client wait times and provide timely follow-up and communication
• →Serve as the primary communication liaison between clients, veterinarians, Veterinary Technicians, and front-office team members
• →Provide timely patient updates while managing client expectations throughout the visit
• →Accurately receive, document, and relay phone, email, and fax communications
• →Assist veterinarians with medical records, charting, treatment plans, and discharge documentation
• →Coordinate patient discharges and ER transfers in collaboration with the Veterinary Technician team
• →Explain basic discharge instructions, medications, and home-care recommendations to clients
• →Collaborate with Client Service Specialists and clinical staff to maintain efficient workflow and continuity of care
• →Take ownership of assigned responsibilities and follow established processes consistently

• High school diploma or equivalent
• Minimum of 2 years of veterinary experience
• Strong client service and communication skills
• Excellent verbal, written, and listening communication skills
• Comfortable explaining medical information, treatment recommendations, and basic discharge instructions to clients
• Ability to remain calm, confident, and professional during stressful or emotional situations
• Strong attention to detail and ability to maintain accurate documentation
• Self-motivated with the ability to take initiative
• Proficient with computers and basic keyboarding
• Knowledge of veterinary medical terminology and medication handling preferred
• Previous experience answering phones and interacting with clients in person
• Ability to multitask and prioritize effectively in a dynamic veterinary environment
• Ability to work both independently and collaboratively with clinical and client service teams
• Ability to stand and walk for the duration of the shift
• Bilingual or multilingual communication skills are a plus
• Fluent English speaking and reading skills required.

Alpharetta Veterinary Specialty + Emergency (AVSE) provides specialty and emergency veterinary care in Alpharetta, GA. Our Emergency Services team works collaboratively across medical and client service functions to provide efficient patient care, clear communication, and a supportive experience for clients and their pets.

Alpharetta Veterinary Specialty + Emergency is located in Alpharetta, GA and serves surrounding communities throughout the greater Atlanta and North Fulton area. Alpharetta offers convenient access to the greater Atlanta area, along with a variety of dining, entertainment, parks, and outdoor recreation opportunities.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.