Clinical Care Coordinator REMOTE - RUSSIAN, VIETNAMESE, CHINESE SPEAKING

mid

Care CoordinatorHealthcare Non-Clinical

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Clinical Care Coordinator REMOTE - RUSSIAN, VIETNAMESE or CHINESE speaking Who you are: You live in the United States and speak Russian, Vietnamese or Chinese and are credentialed.

Technical Tools

Care CoordinatorHealthcare Non-Clinical

What We Offer

~1 min read

You will work independently and manage a monthly allocation of patients ensuring that all patients assigned to you are cared for. You will optimize HealthXL’s CCM/RPM platform to ensure service is consistent and compliant. You will be trained to navigate multiple screens (CCM/RPM platform, applicable EMR and 8x8, etc.) and accurately document all information discovered each month. With a goal of speaking with 90% or more of your patients, you will make multiple attempts to reach each patient each month and create/update their individual Care Plan so their doctor has the most up-to-date information to aid in the patient’s care. Although you will be working from your home, you will be a team member alongside other like-minded, compassionate clinicians who support each other and are dedicated to excellent patient-centered, non-face-to-face care.

HealthXL provides Virtual Care Services under the guidelines of Medicare’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM)programs. The Care Coordinator (CC) role requires Medical Assistant, RN, LPN or other qualified clinical credentials. The ideal candidate is comfortable providing non-face-to-face (i.e., telephonic)) patient care as an extension of the physician practice. This role includes navigating multiple EMR platforms, creating comprehensive, patient-centered care plans, and providing a range of care coordination services, including monthly health reviews with patients, coordination with family members and caregivers, and follow-up with specialists, labs. This flexible, remote position can be either part-time (20 hrs/wk) or full-time (40 hrs/wk). Paid training is conducted virtually and is scheduled for 4 days. All necessary equipment, including computers, monitors, and headsets are provided. This position works under the supervision and guidance of the Manager, Service Quality & Compliance.

Responsibilities

~1 min read

→Meet production goals as outlined in Performance Standards (separate document).
→Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
→Follow iCare standard workflows and questionnaires to maximize patient interactions and documentation.
→Monthly, telephonic (non-face-to-face) interactions with patients.
→Build a trusting relationship with patients through consistent, compassionate care.
→Manage the communication of information necessary to share with practice on patient’s behalf.

Requirements

~1 min read

Demonstrates iCare values
Lives in the United States
Clinical credentials, to include MA, LPN, RN, BSN, or other qualified background as approved
Multi-state compact nursing license (if LPN, RN, BSN)
Speak fluent Russian/Ukranian or Chinese or Vietnamese language
Minimum 1-year experience in clinical setting or patient environment
Superior verbal communicator, demonstrates empathy
Understanding and application of medical terminology as required
Comfortable interacting with and assessing status of patients remotely, active listener
Ability to recognize condition-related warning signs
Organized, thorough documentation skills