Implementation Specialist - JARVISS (Active Secret Security Clearance required)

Everbridge is seeking a JARVISS Implementation Specialist to support the US Military. This role combines deep technical expertise, customer-facing consulting, and ongoing account ownership to ensure successful deployment, adoption, and operational excellence.

Reporting into Professional Services leadership, this role serves as a trusted technical advisor and an extension of the customer’s business continuity, emergency management, and security operations teams. The individual will provide project management, solution design, system configuration, training, and escalation support while acting as the customer advocate within Everbridge.

• Act as a trusted technical advisor for military and government customers
• Lead implementation, configuration, and integration of JARVISS solutions
• Drive customer success, adoption, and ongoing optimization
• Troubleshoot complex issues across SaaS platforms, networking, and data systems
• Support integrations with GIS, security, and emergency management systems
• Deliver training and enablement to ensure effective platform use
• Partner with internal teams to resolve issues and improve product outcomes
• Travel to customer sites for deployments and critical engagements

• Active US Secret Security Clearance (required) 
• 3+ years in a customer-facing technical role (consulting, professional services, etc.)
• Experience with SaaS platforms, system integrations, and troubleshooting
• Knowledge of cloud applications, networking, security, and databases (SQL preferred)
• Strong communication, problem-solving, and stakeholder management skills
• Ability to thrive in fast-paced, mission-critical environments