AI & Knowledge Manager

United States·Chicagomid

OtherKnowledge Manager

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Quick Summary

Overview

EverPass Media delivers premium live sports content to commercial businesses across the U.S., helping bars, restaurants, and venues create better fan experiences. As we scale, delivering a seamless customer experience - from onboarding to ongoing support - is critical to our success.

Key Responsibilities

AI support automation Configure, test, launch, and optimize AI-assisted support experiences, with initial focus on SMS/chat. Build and maintain intents, flows, prompts, response frameworks, fallback paths, and escalation logic.

Requirements Summary

4-7 years of experience in Customer Experience, Support Operations, Knowledge Management, Support Automation, or related roles. Experience configuring or managing chatbots, AI support tools, automation workflows, or customer self-service platforms.

Technical Tools

OtherKnowledge Manager

Responsibilities

~1 min read

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

What We Offer

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✓Competitive Compensation

✓Medical, dental, vision, life, and long-term and short-term disability insurance

✓Professional Development Programs

✓Access to senior management and mentoring opportunities

✓Employee Recognition Program

✓Unlimited PTO

✓Paid Parental Leave

✓Mental Health and Recharge Days

✓401k Match

✓Pre-tax Transportation

✓Employee Assistance Program

✓Type of work: Hybrid

✓In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.