Inside Sales Specialist - Service Contract Sales (EMEA)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

Are you a driven sales professional with a passion for building strong customer relationships and delivering value through service solutions?
We are looking for an Inside Sales Specialist - Service Contract Sales to help drive growth across the EMEA region.

In this role, you will play a key part in expanding service revenue, strengthening customer engagement, and supporting long-term partnerships while working closely with sales, service, and regional teams.

• Drive the renewal of existing service contracts to maintain high retention rates
• Identify opportunities for upselling and cross-selling service offerings
• Proactively follow up on expiring contracts and generate new business
• Prepare and deliver quotations, proposals, and contract documentation
• Act as the primary inside sales contact for customers across EMEA
• Conduct outbound sales calls, email campaigns, and virtual meetings
• Understand customer needs and recommend appropriate service solutions
• Maintain an accurate sales pipeline in CRM systems
• Track opportunities, activities, and revenue forecasts
• Ensure timely reporting and adherence to sales processes and KPIs
• Collaborate with Field Sales, Service Engineers, and Customer Support teams
• Work with regional stakeholders to align on strategy and opportunities
• Support tender processes and large contract negotiations when required
• Ensure contract accuracy, pricing compliance, and documentation standards
• Contribute to continuous improvement of sales processes and tools
• Maintain up-to-date knowledge of service offerings, pricing, and policies

• Bachelor’s degree in Business Administration, Sales, Engineering, or a related field
• 2–5 years in inside sales, service sales, or account management
• Proven track record in B2B sales, ideally within service contracts or technical environments
• Experience in a multi-country or EMEA-focused role is an advantage
• Strong sales and negotiation skills with a customer-centric mindset
• Excellent communication and relationship-building abilities
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM systems (e.g., Salesforce, Dynamics) and MS Office
• Strong organizational and follow-up skills
• Fluency in English and French