Patient Representative / Clinical Assistant

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 100+ patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no-show calls.
• Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
• Drug screening
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
• Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Other duties as assigned.

• High school diploma or GED equivalent.
• Fluency in Spanish and English required. 
• Previous computer skills to include data entry, Word, Outlook, etc.
• Spanish is a requirement

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Patient management skills.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients and co-workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.