Channel Account Manager

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.  

Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.  See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA

• →Own a portfolio of existing underperforming partners — diagnose why they’re underdelivering
  and build targeted re-engagement plans to get them active.
• →Conduct regular partner check-ins to map their customer base and identify accounts that
  match Exclaimer’s ideal customer profile (ICP).
• →Drive upsell and expansion conversations with partners who have existing Exclaimer
  customers showing signals for growth (seat expansion, additional products, renewals).
• →Work closely with partners to identify net-new pipeline within their customer books, helping
  them register deals and progress opportunities with Exclaimer’s sales team.
• →Support partner enablement by ensuring reps understand Exclaimer’s value prop and can
  confidently position it within the Microsoft/M365 ecosystem.
• →Promote deal registration, margin incentives, and co-marketing resources to deepen partner
  engagement and motivate activity.
• →Collaborate with Partner Success Managers and internal sales AEs in a pod model to
  progress partner-sourced and partner-influenced pipeline.
• →Track partner activity, pipeline health, and expansion metrics in Salesforce and flag at-risk or
  stalled partners for intervention.
• →Participate in partner-facing events, webinars, and enablement sessions to build awareness
  and strengthen relationships.
• →Ensure partners are using Exclaimer internally and actively evangelizing the solution within
  their teams.

• Some exposure to channel, partner, or indirect sales in a B2B SaaS or IT/software
  environment.
• A natural relationship builder who enjoys diagnosing problems and finding creative ways to
  unlock value with partners.
• Comfortable having commercial conversations — you understand upsell motions and aren’t
  afraid to ask for the business.
• Familiarity with the Microsoft/M365 ecosystem is a strong plus; you understand how VARs
  and resellers operate within it.
• Organized, self-motivated, and able to manage a broad portfolio of partners without letting
  things slip through the cracks.
• Clear, confident communicator — comfortable presenting to partners, running enablement
  calls, and collaborating cross-functionally.
• Experience with Salesforce or any CRM/PRM tool is a bonus, but not required.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.  If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.