Customer Success Manager

Exiger transforms supply chains into a strategic advantage—advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies—Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Enterprise Customer Success Manager

Location: Vancouver BC Canada

Work Environment: Hybrid 

Role Summary:

Exiger is seeking a customer success team member to work with our customers. This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger’s technology.

• →2+ years in Customer facing experience in current or previous roles in a SaaS environment
• →Prior work with Gainsight or other dedicated Customer Success software is a plus
• →Experience with technology products, third party and supply chain risk
• →Global Regulatory and Compliance process, systems, and due diligence experience is an added advantage
• →Consulting experience represents an advantage.
• →Demonstrable ability to manage complex customer needs and requirements
• →A keen interest to learn Exiger’s Technology Platform and the technical aptitude to do so
• →Strong written and verbal communication skills and flexibility to respond to requests and customer inquiries promptly via email and/or telephone as needed
• →Strong presentation skills – you will be hosting training sessions for customer staff
• →Confident, not easily ‘flustered’ or comfortable with ambiguity and a fast-paced environment
• →Commercial Awareness and ability to identify opportunity for growth, while navigating the conversations and renewals 
• →Ability to successfully negotiate with internal and external parties to effectively fulfill customer requests in a timely fashion
• →Naturally proactive and a problem-solver. Comfortable working in both team settings and independently in a fast-paced professional environment
• →Excellent organization and time-management skills; able to balance a portfolio of customer accounts. The role has a strong element of ‘project management’ and requires an inquisitive personality, self-motivated and proactive researcher to understand a customer’s need and the why behind the need 
• →Inherent sense of ownership and accountability

• High-performance culture rooted in accountability, collaboration, and a shared commitment to excellence.
• Discretionary Time Off for all employees, with no maximum limits on time off 
• Industry leading health, vision, and dental benefits
• Competitive compensation package 
• 16 weeks of fully paid parental leave 
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming 
• Purposeful career development programs with reimbursement provided for educational certifications

#Li-Hybrid

This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 50,000 – 60,000 CAD annually, depending on qualifications.