QA Lead - Ecommerce Domain

QA Lead - ecommerce & retail domain

• →Define and drive end-to-end QA strategy across Web, Mobile, API, POS, OMS and ERP.
• →Lead testing for Product, Catalog, Search, Pricing, Promotions, Cart, Checkout and Payments.
• →Validate Order → Inventory → OMS → ERP/POS → Fulfilment → Returns business flows.
• →Own test planning, estimation, execution, defect management and release readiness.
• →Drive Web, Mobile, API, Integration, Regression and End-to-End testing.
• →Establish and expand test automation using Selenium/Playwright/Appium/API automation.
• →Integrate automation into CI/CD pipelines and improve regression efficiency.
• →Lead performance, scalability and reliability testing for peak retail events.
• →Ensure cross-browser, cross-device and mobile compatibility.
• →Validate data integrity across eCommerce, OMS, ERP, CRM, POS, payment and logistics systems.
• →Drive defect triage, RCA, defect leakage reduction and production quality.
• →Implement QA governance, quality gates, KPIs and executive dashboards.
• →Collaborate with Product, Engineering, Architecture, DevOps, Business and Operations teams.
• →Manage and mentor QA, Automation and QE teams.
• →Drive Shift-Left, Quality Engineering and AI-assisted testing initiatives.
• →Manage QA vendors/partners and ensure quality, productivity and delivery SLAs.
• →Continuously identify opportunities for automation, process improvement and QA cost optimization.