Inside Sales Team Lead

United States·Phoenix Az Hammond Scm-Az68 - PhoenixNormallead

OtherSales Team Lead

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Quick Summary

Requirements Summary

Internet: high speed (min 25mbps), hard wired, 2GHz Memory: 4 GB+ of RAM Browser: IE, Chrome, Safari, Firefox Operating System: Win10 1909, MacOS 10.

Technical Tools

OtherSales Team Lead

The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects while contributing to other operational initiatives outside of team responsibilities.

Responsibilities

~1 min read

→Provide guidance and leadership to Inside Sales Representatives managing and providing direction
→Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
→Focus and maintain performance efforts of the team on current business goals
→Work to ensure that the team of Representatives is conducting their responsibilities in a professional and courteous manner
→Serve as a knowledgeable and productive part of the managerial team
→Participates, implements and monitors new initiatives to enhance the performance of the team and the center as a whole
→Oversees training of new Representatives assigned to the team and provides refresher training as needed
→Identifies opportunities for process improvements
→Ensure activities support the organization in achieving targets

→Read, write, and perform calculations and the English language effectively
→Work independently
→detail-oriented with excellent organizational skills
→Communicate independently and verbally with personable and effective writing and speaking skills
→ Work in a normal office environment utilizing a computer approximately 75% of the time

High School diploma or GED required
Bachelor's Degree preferred
4-6 years of customer service-call center experience
1-2 years of inside phone sales experience
supervision experience preferred
Inbound/outbound call blending call center experience in a multi-site environment
Proven leadership skills in coaching, developing, and training call center personnel
Demonstrated history of meeting performance objectives
Health care experience preferred