Trainer, Customer Service Rep

United States·Greenwood In-In197 - GreenwoodNormalmid

OtherCustomer Service Rep

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Overview

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

Technical Tools

OtherCustomer Service Rep

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.

Responsible for providing excellent customer service support
Identifies new Customer Service Representative staff and schedules training
Provides training for applications
Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
Provides training on creating, organizing, updating, and maintaining patient charts
Reports to region manager/regional VP a monthly schedule of training
Coordinates special projects as assigned
Communicates policy changes and best practices
Schedules on-going and training for existing employees as needed
Mediates and resolves conflict to prevent escalation
Travels as needed to cover for Customer Service Representatives who are on vacation/leave
Assists with training acquisition Customer Service Representative staff on systems
Helps location management review applications of potential new hires, when requested
Solves problems independently with minimal supervision

High School Diploma or General Education Degree (GED) required; some college preferred
Must have proven human relations skills dealing with referral sources, patients, and administrative departments
- General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
Proficiency in Lincare applications
Prior experience as a Lincare CSR required
Ability to convey a positive and professional image to customers and employees
Excellent communication skills
Detail-oriented
Able to effectively provide and respond to constructive criticism
Capable of following an issue through to its conclusion
Ability to prioritize issues/situations and respond accordingly
Able to effectively interact with all levels of the Lincare organization as well as Customers
Strong customer service
Home care/health care background is a plus