Premier Success Manager

FranceRemoteFulltimemid

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Quick Summary

Overview

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions.

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OtherManager

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Responsibilities

~1 min read

→Project Management
→Networking/Network Operations
→Customer relationship management and related soft skills
→Situational control, leadership and facilitation to resolution
→Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently
→Ability to develop and deliver materials/presentations to small audiences up to 50

IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless
Troubleshooting network, hardware and software issues
Network Function Virtualization; Software Defined Networking
Technical support operations and Methodologies
Network Analytics – data collection methodologies and tools.

Requirements

~1 min read

Customer first attitude - Customer satisfaction through unsurpassed support drives you.
Must have very strong interpersonal ‘soft' skills.
Comfortable working with mid to senior level customer management teams in tough situations
Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.
Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.
Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)