Premier Success Manager

United StatesRemoteFulltimemid

OtherManager

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Quick Summary

Overview

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions.

Technical Tools

OtherManager

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Responsibilities

~1 min read

→English
→Additional languages would be an advantage – French, Spanish, German, Arabic

Technical skills & Knowledge:

Project Management
Networking/Network Operations
Customer relationship management and related soft skills
Situational control, leadership and facilitation to resolution
Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently
Ability to develop and deliver materials/presentations to small audiences up to 50

IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless
Troubleshooting network, hardware and software issues
Network Function Virtualization; Software Defined Networking
Technical support operations and Methodologies
Network Analytics – data collection methodologies and tools.

Key personal skills for success at Extreme Networks:

Customer first attitude - Customer satisfaction through unsurpassed support drives you.
Must have very strong interpersonal ‘soft' skills.
Comfortable working with mid-to-senior level customer management teams in tough situations

Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.
Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.
Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.