Senior IT & Event Technology Specialist

The Senior IT & Event Technology Specialist is a hands-on, high-visibility role on the Technology Services team, reporting to the Senior Manager of Technology Services. This role owns the day-to-day technology experience for corporate employees, supports and maintains conference room and event space AV infrastructure, and serves as the primary onsite technology resource for high-profile meetings, town halls, board events, and after-hours productions. 

Working as part of the Technology Services team, you will take a lead role in organizing and supporting events while collaborating closely with teammates who share coverage and back each other up. You will also provide backup support for executive leadership during the primary resource's absence. 

• →5+ years of experience in corporate or enterprise IT support with ownership of L1-L3 issues. 

• →Strong troubleshooting depth across Windows, macOS, Microsoft 365, Zoom, and mobile devices. 

• →Solid network and connectivity troubleshooting skills, including support for live streaming and events. 

• →Hands-on experience configuring and troubleshooting conference room and AV technologies. 

• →Experience supporting high-priority business stakeholders with professionalism and discretion. 

• →Ability to manage multiple competing priorities in a fast-paced, event-driven environment without dropping the ball on daily support. 

• →Excellent verbal communication -- able to explain technical issues clearly to both executives and non-technical staff. 

Preferred Experience

• →Familiarity with Intune, Apple Business Manager, Okta, and Jira Service Management. 

• →Experience with Zoom Rooms, Neat devices, Crestron, or equivalent enterprise AV control systems. 

• →Comfort with display resolution specs, signage content management, and custom graphic uploads for event AV systems. 

• →Experience supporting live events -- town halls, board meetings, investor days, or executive presentations. 

• →IT certifications: CompTIA A+ or Network+, Microsoft, Apple, or ITIL Foundations. 

Physical Requirements 

This role involves hands-on event and AV work. Candidates should be able to lift and move equipment up to 50 lbs, work on ladders, and remain on their feet for extended periods during event setup and execution, with or without reasonable accommodation. 

Work Environment & Schedule 

This role is based at Fanatics Corporate offices in New York and operates on a hybrid schedule. Onsite presence is required during events, including some evenings and weekends for major productions and on-call coverage for critical incidents. Event and after-hours time is incorporated into the salaried role and offset by flexible work days around events. When no events are scheduled, the role offers day-to-day flexibility.