Senior Business Systems Analyst - Order to Cash

Fastly’s Business Systems team is looking for a Senior Business Systems Analyst to drive the strategy, innovation, and execution of our Go-To-Market (GTM) technology ecosystem. This role requires a strategic thinker and problem solver who can collaborate cross-functionally with senior leaders, business teams, and operations to implement scalable, data-driven, and automation-first solutions that accelerate revenue growth.

You will own the roadmap, prioritize enhancements, and drive adoption of GTM systems while ensuring alignment with business objectives. If you have a passion for GTM optimization, automation, and leveraging AI-driven insights, this role is for you.

Strategic Leadership & Stakeholder Management

• →Collaborate with senior leaders, SMEs, and cross-functional teams (Sales, Marketing, RevOps, Customer Success, Product, Legal and Finance) to align technology investments with business strategy.
• →Influence executive decision-making through data-driven insights, GTM process improvements, and technology recommendations.
• →Act as a trusted advisor on GTM technology, proactively identifying gaps and opportunities to improve scalability and efficiency.

GTM Process Optimization & Automation

• →Analyze, optimize, and automate GTM processes across various stakeholder teams.
• →Improve Lead-to-Cash (L2C) and Quote-to-Cash (Q2C) processes to streamline revenue operations.
• →Implement AI-powered GTM solutions for forecasting, pipeline management, and sales execution.

Product Ownership & Agile Execution

• →Develop a strategic roadmap aligned with business goals, balancing scalability, efficiency, and user needs.
• →Prioritize initiatives based on business impact, feasibility, and stakeholder alignment.
• →Conduct process analysis to identify gaps and inefficiencies, recommending scalable solutions.
• →Document process, workflows, system interactions, and functional specifications
• →Translate business requirements into detailed Solution Design Documents (SDDs) and user stories with clear acceptance criteria.
• →Maintain a well-groomed backlog, ensuring development efforts align with evolving business needs.
• →Lead backlog refinement sessions to scope and estimate work effectively.
• →Break down complex initiatives into iterative deliverables, ensuring timely and high-quality releases.
• →Monitor progress, remove roadblocks, and communicate status updates to stakeholders.
• →Develop test plans and scripts to validate functionality and business fit.
• →Coordinate UAT sessions, track defects, and ensure resolutions before deployment.
• →Oversee change management, training, and post-launch support to drive adoption.

Data & Analytics Strategy

• →Define and track key GTM metrics (e.g., pipeline velocity, conversion rates, sales efficiency, quota attainment) to measure business impact and system effectiveness.
• →Ensure data integrity and consistency across GTM platforms (Salesforce, CPQ, Outreach, Xactly, etc.), partnering with RevOps and Data teams to establish governance and best practices.
• →Collaborate with Analytics & Operations teams to surface actionable insights that inform sales execution, forecasting, and process optimization.
• →Define reporting and dashboarding requirements to support end users in accessing accurate, real-time data within GTM systems.
• →Consider AI-driven insights and automation to improve productivity and efficiency.
• →Evaluate integrations and data flows to ensure seamless connectivity between GTM tools and prevent silos.

Vendor & Partner Management

• →Evaluate new tools, manage vendor relationships for GTM technology solutions.
• →Drive system integration strategies, leveraging middleware tools like Workato.

• Bachelor’s degree in business, management information systems, computer science, or related field
• 5-7 years of experience as a Product Owner, Business Systems Analyst, or GTM Systems Lead in a high-growth enterprise SaaS environment.
• Deep understanding of GTM processes across Marketing, Sales, Partnerships, Revenue Operations, .
• Experience with Salesforce (Sales Cloud, Service Cloud, CPQ), Outreach, Salesloft, Xactly, and Slack.
• Proficiency in Agile methodologies (Scrum, SAFe) and backlog management.
• Ability to write clear, detailed requirements, user stories, and acceptance criteria to effectively guide development teams and ensure alignment on deliverables.
• Excellent communication skills to articulate strategies, collaborate cross-functionally, and drive alignment.
• Self-motivated, creative, and adaptable (to quickly shifting priorities) with strong analytical, problem-solving, organizational, and interpersonal skills.
• Basic understanding of database and integration approaches, including Workato, BigQuery, and Looker.
• Strong technical acumen with the ability to write medium-complexity SQL queries.
• Hands-on experience with automation, analytics, and AI-driven GTM technologies.
• Proven track record in leading cross-functional teams and driving technology adoption. 

• The following certifications: Scrum Master or PMP
• Marketo, Workato, Jira, Ironclad, Lucid, Looker

This position is open to the following hybrid and remote work locations: 

• San Francisco, CA 
• Denver, CO
• New York, NY
• Remote within the US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

There is a preference for Hybrid near a local office. However, we are willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

The estimated salary range for this position is $122,280 to $172,632. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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