Sales and Customer Service Representative

Nc-Charlotte-mid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

2–3 years of retail, counter sales, or inside sales experience preferred. High school diploma or equivalent. Outgoing, responsive, eager to learn, and able to build strong customer relationships.

Technical Tools

Customer Support SpecialistCustomer

A Successful FASTSIGNS Customer Service Representative Will:

Be the initial point of contact for both current and prospective customers in our FASTSIGNS Center.
Learn to prepare estimates, create work orders, and ensure timely delivery of finished projects.
Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the success of the FASTSIGNS Center.
Work with customers through multiple channels—email, phone, in person, and occasionally at their place of business.
Build long-lasting relationships by turning prospects into loyal, repeat clients.
Proactively follow up on inbound leads, online inquiries, and open estimates to convert opportunities into sales.
Make outbound follow-up calls to dormant accounts and past customers to generate new business.
Maintain an active sales pipeline inside the CRM by logging interactions, updating opportunities, and progressing deals.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

2–3 years of retail, counter sales, or inside sales experience preferred.
High school diploma or equivalent.
Outgoing, responsive, eager to learn, and able to build strong customer relationships.
Excellent listening, communication, and organizational skills.
Comfortable working in a fast-paced environment and managing multiple projects at once.
Ability to work under pressure while producing high-quality, accurate work.

Are You the Right Fit?

Do you enjoy working with people? Do you love helping customers solve problems and find the right solutions? Are you looking for a role that offers ongoing learning, skills growth, and a clear career path? If so, we want to meet you. Join the ever-growing sign and visual communications industry and become part of the FASTSIGNS Independence team.

Apply today!