Manager of AI Products and Delivery

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. 

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency.

The AI Product Delivery department, led by Ed Towers, sits within the Digital Product Directorate. This department has been newly established to meet growing demand for AI delivery across the organisation by providing focused, product-led capability.

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  Accountable for the performance and results of three delivery pods, defining operating standards and aligning ways of working to deliver consistently from MVP to production

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  Drive pace relentlessly by setting and resetting priorities, adapting plans to resource and operational challenges, and actively unblocking teams to achieve agreed outcomes

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  Embed and manage supplier resources within squads, setting expectations and managing to outcomes, providing technical guidance where needed, and ensuring knowledge transfer to internal colleagues

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  Ensure solutions are integrated into end-to-end operational workflows (not standalone demos), working with business teams and customers to validate usability, controls, and readiness for live operation

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  Own go-live readiness and post-launch stabilisation; set individual performance objectives, monitor delivery performance, and address issues quickly through clear ownership, prioritisation, and escalation where required

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  Drive adoption and continuous improvement with business teams post-launch, using feedback and performance insights to improve outcomes; conduct performance reviews, recommend pay actions, and coach team members to build capability and sustain high standards

• Prior experience leading engineering teams within large‑scale digital transformation programmes, working across multiple functions and stakeholders

• Proven practical expertise in DevSecOps methodologies, including CI/CD pipeline implementation and the use of cloud‑based platforms and services

• Knowledge of the financial services sector, including regulatory requirements, operational processes, and the wider financial ecosystem

• Agile delivery leadership across multiple squads/pods, establishing delivery cadence, ceremonies, outcomes‑based ways of working, and consistent execution from MVP through production

• Portfolio and operating model management across multiple products, including prioritisation, dependency management, governance, and removal of delivery blockers under resource and operational constraints

• Technical and engineering leadership, providing pragmatic technical direction, coaching tech leads and engineers, and driving DevSecOps practices such as CI/CD, automated testing, secure‑by‑design, and continuous improvement

• GenAI delivery experience, including RAG and agentic workflows, with responsibility for evaluation, guardrails, and integration into existing products and operational processes

• People leadership responsibilities, including objective setting, performance reviews, talent development through coaching and hiring, and recommendations on pay and progression

• Supplier and partner management, integrating external resources into squads, managing delivery to outcomes, and ensuring effective knowledge transfer

• Go‑live, operational readiness, and service management accountability, ensuring end‑to‑end workflow fit (controls, support, stabilisation), and using KPIs to manage performance and delivery risk

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

• Advert Closing: 6th May (Midnight)

• CV Review/Shortlist: 7th May

• 1st stage – W/C 11th May

• Hays Assessment – 18th May

• 2nd Stage – 12th June

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.