Senior Customer Success Manager

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem Own the entire post-sales experience including onboarding, renewals,

Requirements Summary

7+ ye

Technical Tools

Customer Success ManagerCustomer

There's nothing more exciting than transforming an industry that's been stagnant for decades.

Federato is an AI-native platform that’s bringing agentic AI to the full policy lifecycle. We’re aggressively transforming how insurance work gets done, and the world is paying attention: we've raised $180 million, including a $100 million Series D from Goldman Sachs. We have powerful product-market fit, and we're growing fast globally.

You'll get to work on complex problems with one of the most advanced AI teams you'll find anywhere. If you're the person we need, you know that AI bolted onto legacy systems is too weak to matter. That's why we built our platform to be AI-native from day one. That's why you can do here what you can never do at a legacy software company. move fast and prove it, not theorize it. We think from first principles. You’ll work on problems that matter, building software that fundamentally changes how insurance operates.

Responsibilities

~2 min read

→7+ years of experience in SaaS, with ideally at least 3+ of those in P&C, Specialty Insurance, or Insurtech
→Proven experience partnering with large enterprise level organizations in customer success, customer service or other client-facing, relationship management positions
→Renewal or commercial revenue ownership experience
→Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
→Accountability, and personal organization are essential, project management skills and agile methodology are a plus
→Experience in leading a diverse group and training each according to needs and core values
→Both a leader and a do-er, able to be both strategic and effective at execution
→Strong business acumen and executive presence to convey credibility at all stages
→A business, risk management, communications or marketing degree is helpful

Our base compensation amount for this role is targeted to $160,000-$180,000. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks.

Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: August 14, 2026
First seen: August 14, 2026
Last seen: August 15, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 61%
Scored at: August 14, 2026

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Federato

greenhouse

Federato is an AI-powered RiskOps platform for P&C and specialty insurance, designed to help underwriters optimize portfolios and make faster, more informed decisions.

Employees

125

Founded

2020

Domain

federato.ai

Jobs

View 21 jobs

View company profile

Salary

$160,000 – $180,000

per year