Head of Global Public Relations

Feedzai is seeking a Head of Global Public Relations to lead our external and internal communications strategy during an exciting phase of growth and innovation. This is a senior, hands-on role responsible for shaping how the world sees Feedzai, how our customers and partners experience our brand, and how our employees connect to our culture and mission. You’ll partner closely with our global PR agency, executives, and leaders across content, product marketing, and customer marketing to ensure our story is told with consistency, clarity, and impact. You’ll be expected to set the strategy and execute with excellence, working closely with agency partners and cross-functional collaborators. 

Public Relations & Thought Leadership

• Lead Feedzai’s global media relations strategy, working with our PR agency to proactively secure tier-one coverage, bylines, speaking engagements, and awards.
• Anticipate communications challenges, identify opportunities, and position Feedzai as the definitive voice in AI-powered fraud and financial crime prevention.
• Shape executive thought leadership platforms and narratives for key spokespeople.

Corporate & Brand Communications

• Direct messaging to reinforce Feedzai’s reputation, visibility, and brand image across global markets.
• Ensure consistency of brand voice and messaging across all communication channels and stakeholder groups.
• Provide counsel on sensitive issues, reputation management, and crisis communications.
• Act as a key stakeholder for Feedzai’s Life at Feedzai social media content.

Customer & Market Messaging

• Partner with content, product marketing, and customer marketing teams to develop clear, differentiated narratives for customers, analysts, and industry influencers.
• Oversee communications around customer successes, joint announcements, and partnership news.

Internal Communications & Culture

• Lead internal communications to inform, inspire, and connect employees across geographies.
• Partner with leadership and HR to reinforce culture, vision, and company priorities.
• Manage executive communications for company-wide initiatives, events, and change management.

• 10+ years of communications experience, ideally in B2B technology, fintech, or financial services.
• Proven success in leading high-profile PR programs and securing meaningful media coverage.
• Strong writing, messaging, and storytelling skills with the ability to adapt tone for media, executives, customers, and employees.
• Experience navigating sensitive issues, crisis management, and reputation strategy.
• Collaborative leader who thrives in a fast-paced, cross-functional environment.
• Comfortable being both strategic and hands-on; you can set direction, write the plan, and execute it.
• Ability to build strong relationships with executives, subject matter experts, and external partners.

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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