Client Services Dispatcher

Are you passionate about exceptional customer service? Fetch-A-Tech is seeking a Client Services Dispatcher to be the friendly, professional voice for our customers. In this role, you’ll manage inbound and outbound calls, schedule and dispatch service appointments, and ensure every client feels heard, respected, and confident in choosing Fetch-A-Tech. If you thrive in a fast-paced environment and enjoy problem-solving while creating smooth, stress-free experiences for homeowners, this role is for you.

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  Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls

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  Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction

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  Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions

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  De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset

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  Maximize booking opportunities by confidently communicating service options and converting calls into scheduled appointments

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  Maintain accurate, detailed records of all customer interactions in ServiceTitan while multitasking calls and system updates

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  Collaborate closely with technicians and internal teams to ensure timely arrivals and seamless service delivery

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  Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts

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  Continuously expand knowledge of Fetch-A-Tech's services, memberships, and offerings to better serve customers

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#FTP

At Fetch-A-Tech, our mission is to provide all residents of Las Vegas and the neighboring areas with the highest standards and quality of plumbing and indoor comfort. As plumbing & AC experts, we do this by offering top notch services and products, as well as by educating our customers and protecting our integrity at all times. We offer a competitive pay structure and ongoing training and support for all employees, ensuring our ability to serve our customers in the best way we can, and we will certainly stop at nothing until our customers are fully satisfied with our services.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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