Director of MRO and PD Services

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development. 

What You’ll Be Doing

• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
• Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
• Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
• Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals

Customer & Market Leadership

• Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
• Translate customer feedback and market insights into actionable improvements and new service concepts
• Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness

Operational Execution

• Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
• Implement scalable processes for service delivery, project execution, and lifecycle support
• Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement

Leadership & Culture

• Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
• Champion a growth mindset across the team—balancing technical depth with commercial excellence
• Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

• Bachelor’s degree in Engineering, Business, or related field; MBA preferred
• 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
• Proven success in growing service-based revenue and leading P&L responsibility
• Deep understanding of MRO operations, product development services, and customer lifecycle management
• Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
• Excellent relationship management, negotiation, and executive communication skills
• MRO and PD service revenue growth and profitability
• Customer retention and satisfaction scores
• Cross-sell and attach rate of services to core product sales
• Operational efficiency and project delivery timelines
• Employee engagement and leadership effectiveness