Customer Success Manager - Singapore

Field AI is transforming how robots interact with the real world by building risk-aware, reliable, and globally-deployed AI systems. We are seeking a dedicated and proactive Senior Customer Success Manager (Sr. CSM) to serve as the primary point of contact for our government and enterprise clients, fostering strong, long-term partnerships and ensuring measurable customer outcomes through our cutting-edge robotic solutions.

As a Sr. CSM, you will manage a portfolio of strategic accounts, coordinating with internal teams to deliver timely solutions and directly influence customer retention and expansion. The ideal candidate must combine world-class customer empathy with the strategic fluency to navigate Singapore's public sector landscape and build institutional partnerships at the highest level.

• Serve as the primary point of contact for Field AI's enterprise and government accounts across Singapore and Southeast Asia

• Build long-term, trusted relationships with decision-makers and champions across customer organisations

• Develop account plans that identify expansion opportunities, manage renewal risk, and ensure customers are deriving measurable value from Field AI's technology

• Coordinate closely with Engineering, Product, and Sales to advocate for customer priorities and resolve issues proactively

• Prepare and deliver regular account performance reports and strategic updates to stakeholders

• Proactively engage with relevant government ministries, statutory boards, and agencies to understand policy priorities and position Field AI as a strategic technology partner

• Navigate public sector procurement processes, including GeBIZ, open and selective tenders, and ITQ/ITT submissions

• Identify and develop strategic partnerships with system integrators, industry consortiums, and channel partners to broaden Field AI's market reach

• Contribute to the regional go-to-market strategy by providing on-the-ground market intelligence and stakeholder insight

• Represent Field AI at industry events, government forums, and trade associations to build visibility and credibility in the market

Experience in robotics, autonomous systems, construction tech, security, or related deep-tech sectors is highly advantageous

Familiarity with construction workflows including pre-construction, scheduling, project management, and site execution

Knowledge of construction technology platforms such as DroneDeploy, Cupix, or BIM systems is a plus