Collection and operation Manager

We are Finsana, a FinTech company. Our mission is to build innovative solution using cutting edge technology, marketing and data science to provide multi-channel and multi-product lending solutions. Our software solutions provide financing opportunities to millions of consumers around the globe.

Finsana welcomes people of all backgrounds to apply for this position. Our work environment is better as a direct result of the variety of people who work here, and we intentionally foster an environment where every team member can feel accepted, appreciated and respected.

DUTIES & RESPONSIBILITIES:

• Develop and document collection, sales and customer service processes.
• Verify the performance of current credit products by identifying opportunities for improvement and innovating new products.
• Monitor, evaluate, optimize collection channels for our customers.
• Follow up the flow of collections according to the expected projections (Cash Flow).
• Maintain an adequate level of results in the Operations and Collections KPIs.
• Ensure the good daily development of the Call Center Operation.
• Evaluate and attend the requests of the regular entities.
• Control and support the management of the external collection agency.

REQUIREMENTS:

• Professional in administrative, financial or accounting careers.
• At least 5 years of experience as a leader in the areas of collections, customer service or operations in the financial or real sector.
• Solid knowledge of Excel and office.
• Excellent verbal and written skills in Spanish and English.
• Leadership and team management skills.
• Financial and risk analysis.