Fleet Support & Field Activation Associate

Serve as the primary point of contact for drivers visiting the shop location addressing driver questions related to payments, campaigns, onboarding, and general operational support.

Process ad hoc TLC permit requests in a timely and accurate manner.

Manage fleet communications, including recall service notifications and payment inquiries.

Communicate with fleet owners on a weekly basis to provide and gather regular operational updates, including recall-related communications.

Coordinate POP photo shoots, ensuring logistics, scheduling, and quality standards are met.

Provide on-the-ground support at experiential activations to increase physical presence in the field, ensure campaign quality, and resolve issues in real time.

Support swarm coordination in the New York market.

Coordinate and communicate with drivers participating in Swarm and POP events across other Eastern Markets, including Boston, DC, and Philadelphia, to ensure smooth and consistent operations.

Act as a regional liaison to maintain alignment on campaign execution and field activity across the Eastern Market footprint.

0–2 years of experience in customer service, operations, logistics, field coordination, or a related support role.

Strong interpersonal and communication skills, with the ability to manage high-volume, in-person driver interactions professionally and efficiently.

Highly organized with the ability to prioritize and multitask across concurrent responsibilities.

Comfortable working in a fast-paced, on-site environment with regular real-time problem-solving demands.

Proficiency with basic productivity tools (email, spreadsheets, messaging platforms).