Events Sales Coordinator

Tribeca, New York

Warren Street Hotel is a Firmdale Hotels property in the heart of Tribeca — one of New York's most distinctive boutique hotels, known for its design-forward aesthetic, intimate spaces, and exceptionally high service standards. Our Events Department is in an active growth phase, building toward a premier private event destination for corporate, brand, and social clients across New York.

We are looking for an Events Sales Coordinator to join our growing Events Department. This is a role for someone who thrives on structure, systems, and precision — someone who can take a sold event and ensure every operational detail is mapped, communicated, and ready before it ever reaches the floor.

You will be the administrative and operational anchor of the department: managing bookings and event data across our core systems, producing accurate documentation for every event, and directing the on-site team with clear, complete instructions so that nothing is left to chance. You won't be running the floor on event day — you'll be the reason the floor is ready.

• →Manage event bookings, room blocks, and reservations across Opera, Delphi, and Salesforce
• →Draft and distribute Banquet Event Orders (BEOs) for every event, ensuring accuracy and completeness
• →Prepare detailed run-of-show documents and operational checklists for each event
• →Direct the on-site team with clear written instructions ahead of every event — covering setup, timing, staffing needs, and special requirements
• →Confirm event details with clients: guest counts, dietary requirements, room setups, AV, and vendor needs
• →Coordinate with vendors and suppliers for deliveries, rentals, and event-specific logistics
• →Maintain accurate, up-to-date records across all systems so that sales, operations, and finance are always working from the same information
• →Conduct pre-event readiness checks — confirming every aspect of an event is in place before it begins
• →Support post-event administration, including billing coordination and recap documentation

• You have hands-on experience with Opera, Salesforce, and Delphi (or similar hotel/event management systems)
• You have an operational background — you understand what it takes to physically set up and run an event, not just sell or document one
• You are exceptionally detail-oriented — nothing slips past you, and your documentation is always clean and complete
• You communicate clearly and proactively, especially when directing a team toward a deadline
• You are self-directed, organized, and calm under the pressure of multiple events running in parallel
• You take pride in being the person who makes sure everything is ready — quietly, reliably, every time
• You bring positive energy to the workplace and genuinely enjoy creating memorable experiences for others
• You lead with a warm smile, a can-do attitude, and a willingness to roll up your sleeves when needed
• You thrive in a team-oriented environment and build strong relationships across departments to ensure seamless event execution
• You are passionate about hospitality, luxury service, and creating memorable experiences for clients and guests

• 2+ years in event coordination, hotel operations, or reservations within a luxury hospitality environment
• Experience working across multiple property management and CRM systems simultaneously
• Prior experience at a Firmdale property or comparable luxury hotel brand