Minibar Attendant at The Whitby Hotel

The Minibar Attendant is responsible for accurately stocking, reporting, itemizing, and cleaning the minibars in guest rooms. The Minibar Attendant takes inventory and restocks guest room minibars on a daily basis and processes the guests’ charges for the items used.

• Accurately stock, itemize, and clean guest room minibars daily.
• Take inventory, process guest charges for consumed items, and ensure accurate posting.
• Ensure rotation of minibar products and maintain proper presentation standards.
• Collaborate with housekeeping and other departments to ensure seamless service
• Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate.

• Deliver the highest level of customer service with professionalism and courtesy.
• Display appropriate telephone etiquette and effective communication at all times.
• Support other team members and assist with departmental duties as required.
• Take responsibility for punctuality, organization, and maintaining a clean workspace.

• Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
• Must understand how to use POS programs such as Micros
• Must be open to working AM/PM shifts, weekdays, weekends, and holidays

• HOTSOS knowledge preferred
• To take personal responsibility for punctuality

• Problem-solving
• Integrity and accountability
• Team collaboration

• Frequent standing, walking, lifting, and handling of stock 
• Work in storage areas, guest rooms, and service spaces 
• Flexible schedule including weekends and holidays