Project Manager, Customer Success

FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.

You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment.

• →Own project management across multiple customer accounts from onboarding through delivery
• →Manage timelines, deliverables, and communication for website development, PPC campaigns, SEO initiatives, and any ad-hoc client facing projects
• →Act as the central point of coordination between Customer Success, Engineering, Product, and clients
• →Ensure projects stay on track by proactively identifying risks, blockers, and delays
• →Provide clear, consistent updates to clients on status, timelines, and next steps
• →Support onboarding and implementation processes to ensure a smooth customer experience
• →Help build and improve internal workflows, documentation, and project management systems
• →Maintain high standards for execution, organization, and client satisfaction

• 3-5 years of experience in project management, customer success, or account coordination
• Experience managing website builds, SEO programs, or PPC campaigns
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Clear, concise communication skills with both internal teams and external clients
• Ability to operate effectively in a fast-paced, startup environment
• High attention to detail and strong follow-through

• Experience working with marketing, SEO, or web development teams
• Familiarity with tools like Jira, Asana, Notion, or similar
• Experience in a SaaS or agency environment