Senior Community Manager

First Connect Insurance Services is a digital platform providing independent insurance agents with access to top US carriers and the options necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We're on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We have partnerships with thousands of active agents with hundreds joining monthly and we plan to accelerate our growth.

Independent agents already talk to each other every day: at conferences, in Slack groups, at local Big I chapter meetings, on LinkedIn, and Reddit. Most of that conversation happens without us in the room. We're hiring our first Community Manager to change that.

You'll own First Connect's community strategy end to end. That means building and launching our online community for agents on the platform, shaping the strategy and content behind our events, deepening our presence in local independent insurance communities, and using our existing trade show calendar to do more than hand out swag. You'll partner closely with the Events team on logistics and execution, while owning the strategy, content, and community engagement.

This is a hands-on role for someone who has built community programs before and wants to build the next one inside a company that takes insurance distribution seriously. You'll work cross-functionally with Marketing, Product, Sales, and Carrier teams, with visibility at the leadership level from day one.

• →7+ years of professional experience, with at least 5 years building and running a community management function. You've owned a community from strategy to execution, not just moderated one.
• →A track record of launching and scaling a B2B online community, member network, or professional community at a comparable company (insurtech, fintech, B2B SaaS, professional association, network, MGA, or aggregator).
• →Direct experience designing and running an ambassador, MVP, customer advisory, or similar recognition program.
• →Experience producing event content (panels, breakouts, fireside chats, summits, dinners).
• →A strong written voice. You can write like a real human, and you can ghost-write for executives when needed.
• →Fluency with modern community technology (for example: Slack, Circle, CommonRoom, Higher Logic, etc.) and the proven ability to work with product and technology teams on platform integrations.
• →A data-driven approach to community health and ROI. You're comfortable presenting community metrics to a leadership audience.
• →Willingness to travel to industry events, agent gatherings, and team offsites (roughly 20–30% of the year).