Customer Service Underwriting Supervisor

The Underwriting Supervisor will be responsible for overseeing and monitoring the Personal Lines Underwriting team with a strong focus on quality and timeliness. They will review exceptions and make determinations based on established Underwriting rules and procedures. Individual will schedule, prioritize and assign work for optimum productivity.

• →Identify training needs and assist in designing training programs for department and employees
• →Monitor and report on processing and phone performance standards for each employee
• →Perform monthly assigned number of underwriting and processing audits for each employee
• →Provide input for performance appraisals on processing, underwriting quality and quantity
• →Provide input for any processing or underwriting related performance issues
• →Develop positive and productive relationships with Independent Producers
• →Mentor and guide Underwriting staff
• →Coordinates efforts with the internal business partners in the areas of Actuarial, Underwriting, Claims, Accounting, and Human Resources to ensure operational efficiencies at the branch level
• →Continuously logged into the Personal Lines ACD (last in queue)
• →May perform additional duties as assigned

• Insurance industry experience
• 3 + years of underwriting experience
• Solid knowledge of technical underwriting
• Ability to work independently on technical and administrative matters in accordance with company policy and
• procedures
• Possess leadership, training and development abilities
• Excellent communication, interpersonal and organizational skills
• On-Site position

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $50,000/year-$80,000/year*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.