General Manager (SoHo)

As General Manager, you'll lead all aspects of club operations, team performance, and the member experience. This is a highly visible, hands-on leadership role where you'll spend your time on the floor coaching your team, building relationships with members, driving business performance, and fostering a culture of exceptional hospitality. Success in this role means creating an environment where every guest, member, and team member leaves better than they arrived.

• →

  Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and exceptional hospitality.

• →

  Deliver an outstanding guest and member experience by building relationships, resolving concerns, and maintaining the highest service standards.

• →

  Drive membership growth, retention, and overall business performance through relationship-based sales and operational excellence.

• →

  Oversee all aspects of club operations, including staffing, scheduling, facilities, inventory, and day-to-day execution.

• →

  Own the club's financial performance by managing revenue, KPIs, labor, and profitability.

• →

  Maintain exceptional brand standards while supporting local partnerships, events, and community engagement.

• 6+ years of leadership experience in hospitality, retail, restaurants, wellness, fitness, or another high-touch customer environment.

• Proven success leading and developing large, customer-facing teams.

• Strong operational and financial acumen with experience managing KPIs, budgets, and business performance.

• A hands-on, floor-focused leader who builds relationships with both employees and guests.

• Exceptional communication skills, emotional intelligence, and professionalism.

• Passionate about creating memorable customer experiences and developing high-performing teams.

• Flexible to work evenings, weekends, and holidays as needed.