Studio Manager

The Studio Manager is responsible for the overall performance of the studio, including sales, client experience, team leadership, and daily operations. This role requires a highly organized, results-driven leader who leads by example, takes full ownership of studio performance, and consistently delivers a premium, high-energy member experience.

• Drive membership sales and achieve monthly revenue targets

• Manage lead generation, follow-up, and conversion processes

• Conduct and oversee outbound sales calls and client outreach

• Track and report on key performance metrics (conversion rates, retention, revenue)

• Train and coach front desk team on sales techniques and accountability

• Deliver and uphold a best-in-class, high-touch client experience

• Ensure every client is welcomed, engaged, and supported

• Resolve client concerns quickly and professionally

• Build strong relationships to drive retention and referrals

• Lead, coach, and hold front desk staff and head instructor accountable to performance standards

• Manage scheduling, coverage, and daily team execution

• Conduct regular team meetings and performance check-ins

• Oversee head instructor and instructor team members in absence of head instructor

• Foster a positive, high-energy, and accountable team culture

• Oversee all daily studio operations (opening/closing, class readiness, cleanliness)

• Ensure all administrative tasks, reporting, and CRM updates are completed accurately

• Execute marketing initiatives (events, promotions, in-studio engagement)

• Ensure consistent capture of content (e.g., class photos/videos) for brand marketing

• Maintain organization and efficiency across all studio processes

• Lead by example in professionalism, energy, and execution

• Take full ownership of studio performance and results

• Ensure strong follow-through on all initiatives and responsibilities

• Proactively identify problems and implement solutions

• Maintain a visible and engaged presence in the studio

• Membership sales & revenue targets

• Lead conversion rate

• Client retention rate

• Sales activity (calls, follow-ups, bookings)

• Team performance and accountability

• Operational accuracy and task completion

• Client satisfaction and feedback

• 2+ years of management experience (boutique fitness or hospitality preferred)

• Proven track record in sales and hitting revenue targets

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Highly organized with strong attention to detail

• Ability to multitask and thrive in a fast-paced environment

• Passion for fitness, wellness, and client experience

• Studio consistently hits or exceeds sales targets

• High client retention and strong community engagement

• Team is accountable, motivated, and performing at a high level

• Operations run smoothly with no gaps in execution

• Manager demonstrates full ownership and leadership presence