Supply Chain and Logistics Lead

We ship a physical product across borders and are scaling fast. We are looking for a Supply Chain and Fulfillment Lead to own our supply chain, procurement, logistics, and fulfillment operations end-to-end. Today that means Canada-to-US shipping with customs complexity, multiple suppliers, a growing order volume, and a fulfillment cost structure that needs to improve as we scale.

You will own everything between our suppliers and our customers’ doorsteps: sourcing, procurement, inventory, shipping, and order fulfillment.

• Build a diversified supply chain with backup suppliers for all critical components. No single-source dependencies.

• Reduce COGS through vendor negotiations, alternative sourcing, and process improvements.

• Own vendor selection, qualification, audits, and long-term relationship management.

• Manage vendor risk. Know what breaks if a supplier goes down, and have a plan.

• Eliminate current cross-border delays and customs friction for US customers.

• Stand up end-to-end order management from purchase to doorstep.

• Manage 3PL and carrier relationships with clear performance SLAs.

• Reduce per-order fulfillment cost below the current $10+ baseline as volume scales.

• Roll out inventory tracking and procurement planning systems that are fit for scale.

• Build operational reporting that gives leadership real-time visibility into inventory levels, landed costs, and order status.

• Own the interface between supply chain and manufacturing on materials planning and production scheduling.

• Set performance standards and accountability across external partners: suppliers, freight forwarders, 3PLs, carriers.

• Reduce founder dependency on day-to-day supply chain and shipping decisions.

• This description is not exhaustive. We are looking for someone who has built supply chain and fulfillment operations from scratch, not someone who has only managed inherited structures.

• You have owned supply chain, procurement, and fulfillment end-to-end at a physical-product company. Not as a contributor on a large team. As the person responsible.

• You have scaled fulfillment from hundreds to thousands of orders per month, ideally at a Series A–C startup with a team under 50.

• You have managed cross-border shipping between Canada and the US or comparable complexity, including customs, duties, FDA requirements, carrier selection and importer-of-record structures.

• You have diversified supplier bases and reduced COGS in a resource-constrained environment.

• You have a background in consumer health, diagnostics, medical devices, or food tech. You understand regulated product shipping and import/export requirements.

• You operate at both altitude and ground level. You can negotiate a freight contract in the morning and troubleshoot a stuck shipment in the afternoon.

• You bring clarity and discipline to chaotic, fast-moving contexts.

• You make decisions independently and hold vendors to account.

• You work closely with manufacturing without needing to own it. You understand BOMs, production schedules, and materials planning well enough to be an effective partner to the production team.